The salesperson did not have knowledge of car. They couldn’t get a payoff on my trade in. Waisted 3 hours of our time!!! Spent 2 hours just trying to get payoff. Also the price advertised was not the listed price of the car!!!

Horrible service department brought my car in had an appointment pulled up to the service lane told the guy I had an 11:30 appointment. He told me everybody has an 11:30 appointment and pointed to the line of cars waiting. I ask the guy how long of a wait he says anywhere from 10 minutes to 2 and a half hours the. He tells me the system is down so it won’t be 10 minutes I go inside ask for help from the salesman he tells me that’s not his area so I asked for the General Manager they tell me his name is Zac Bell but he is of course not in as he is a really busy man. I drove 80 miles round trip and accomplished nothing!! DO NOT PURCHASE A VEHICLE FROM Eastern Shore Toyota!! THEY DO NOT BACK UP YOUR VEHICLE WITH SERVICE and THEY WILL TREAT YOU TERRIBLY!! THEY ARE THE WORST

Good vehicle selection, competitive market prices, and helpful courteous staff. I would recommend this dealer to friends and family.

Myself and my wife went to Eastern shore Toyota on December 31, 2025 after deciding to buy a new Tundra for the business as a tax write off. My wife had to leave to run the business and I stayed to complete the deal. Salesman was well aware I did not have to buy this as my 2021 GMC Canyon elevation. Was in great shape, paid for and low mileage. And knew we wanted this as a tax write off only. After sitting there all day and while sitting down in finance office I realized was wrong and had not listed my wife nor her LLC on paperwork. My salesman assured me he would get this fixed so I waited on him to call which never happened. I proceeded to bother him on this after this. Nos he tells me nothing he can do. I would have never signed anything and walked away had I not trusted in his word that he would fix it. I guess I am a sucker. However, in my opinion not the way to do business. A man is only as good as his word. Now I am not only stuck with a high car payment I did not have to have but also screwed on taxes. A new vehicle write off is huge in taxes.

Anthony Fagan was awesome!!! He listened and understood what I wanted and made the effort to find the vehicle I wanted. Also responsive to texts.

Great dealership my sales person Tanner was very knowledgeable and easy to work with the whole staff was great it was a good experience.

Sandy, James and Tony made this car buying experience the easiest I have ever had! Sandy’s prompt response and extensive knowledge of the 4 Runner, James’ professional negotiation of the price of the vehicle & trade amount for my car along with Tony’s efficiency made for a smooth, painless transaction! Highly recommend this team!

Great experience! Joel was an awesome salesman/sales associate. No-pressure experience. Made the entire purchase process very easy for us. Would highly recommend this dealership.

They lie and don't keep their word. Mona will lie just to get a sale knowing the vehicle is in bad condition

My salesman, Andrew Lemovitz, was incredibly helpful! He went above and beyond to help me find the truck of my dreams and make it incredibly easy to purchase. I urge anyone looking for a new purchase to contact Andrew.

Chase and Amanda were amazing at helping me find the best car for me! Hands down the best dealership. We will forever ask to see Chase when buying future vehicles!

Worst car buying experience ever. I had to get a lawyer to make it right.

The sales person, Lena she was amazing very nice personality. She knew what she was talking about. I deal with her anytime thank you.

Joel Hoover is the best salesman I have ever had! I will send all my friends and family to him! What a fine young man!

Excelente atención Grasias Dios les bendiga ahora puedo recomendar a más amigos a comprar en Easterns Shore Toyota

It’s a saw. Toyota is absolutely the best dealership I’ve ever walked into that made me feel extremely comfortable without the pressure to buy something that I was not ready for. I ended up buying a Toyota Tacoma for my wife’s birthday. Not only did they let me leave it there at their dealership for two weeks until the day of her birthday but they actually delivered it to a condo that I was staring at on the beach With a big bow on it. My wife was extremely happy with her birthday present and I can’t say enough about this amazing dealership and all our help that made it possible. I would highly highly highly recommend a dealership to anybody. That made me feel like family!!!

Would not recommend this dealership to anyone trying to get a new car or help trying to get out of one your upside down in. Worked with Amanda who promised me the sun, moon and the stars to get me over there. kept telling me I can help with negative equity. I knew the drill been there done that. I knew the answer before even going over there. Wanted to give me the lowest possible amount for a trade in, car wasn’t driven, not even appraised by anyone, and was even told no appraiser on site. just crappy service all around.

Our sales rep Cale was very helpful throughout the process of buying my 2025 Crown. He was very knowledgeable, professional and even bought my husband and I ice cream while we waited to see the finance guy! The staff were very nice and we had a very easy time all things considered.

I worked with Zac to buy a 2024 RAV4 XLE. He was very upfront and straightforward with me. He made the experience easy and a pleasure.

Transaction went smoothly. Clayton worked with me through the sales process. No hidden fees, I knew what I was paying the whole time.

I am writing this review nearly a month after purchasing my vehicle. I went to the dealer on October 14, 2024. To say the sale was easy, smooth, or efficient would be a misrepresentation. The sale was finally "complete" on Thursday, October 17, 2024. I completed a survey on my experience and was honest with my feedback. I received an email from the Sales Manager on October 21, 2024, requesting a call or email back. I sent him an email on October 23, 2024. After fourteen (14) days of no response (November 6, 2024), I sent a follow-up. As of this writing at 8:00 PM CT on November 10, 2024, I have not received a response to either of my emails in any way, shape, or form. That is the reason for this review. I am not here to regale you with the days-long saga of purchasing my car; I am here because of the utter lack of service and, honestly, the disrespect shown by the senior leadership at this dealership.

I highly recommend salesman Cale at eastern shore enough, I’ve used him for about 6 Toyota purchases now and he always takes good care of me and finds me exactly what I’m looking for. Finance/sales manager Chase was also great with my last recent purchase, cannot say enough good things about these two guys!

Lena was my sales person and she was amazing. I came in just to test drive something and left with a nice car at a great price. Highly recommend this place!

Great customer service; great vehicle service; very nice waiting area and food bar; shuttle service for the long jobs. Billy West is the best!

Great fast service!!