Customer Testimonials

Lena was my sales person and she was amazing. I came in just to test drive something and left with a nice car at a great price. Highly recommend this place!

Great customer service; great vehicle service; very nice waiting area and food bar; shuttle service for the long jobs. Billy West is the best!

Great fast service!!

Robert Sandwell did an exceptional job on my new 2024 Toyota Tacoma purchase.

I was picking up a friend who was dropping off his car at service. So we stepped to see if a car that I had saw online was still there. We ended up walking inside to check out the collection of Ferraris. While the girls were taking selfies by the Ferraris, I was checking out what was on the floor. I wasn't actually looking at anything so my 15 minute rule wasn't really in effect, where I want 15 minutes to look before I am approached. A salesperson, who all he was doing was introducing himself if we needed any ... Read More

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Google - Oct 13, 2024

I was picking up a friend who was dropping off his car at service. So we stepped to see if a car that I had saw online was still there. We ended up walking inside to check out the collection of Ferraris. While the girls were taking selfies by the Ferraris, I was checking out what was on the floor. I wasn't actually looking at anything so my 15 minute rule wasn't really in effect, where I want 15 minutes to look before I am approached. A salesperson, who all he was doing was introducing himself if we needed any help. Which is fine. He answered some questions I had about a few different cars that were unfortunately no longer in the inventory. I was looking at the 4Runner in the show room and he showed me some of it's finer points and told me about the 2025s coming out. A day or so later I was thinking about the 4Runner but couldn't find the one I looked at in the store online. I sent an email and a text and even left a message for him to call me as I was interested in the SUV but I have yet to hear back from him.

I brought my 2008 tundra in for brake fluid exchange, coolant exchange, and transmission fluid exchange. I dropped it off Wednesday morning and was going to leave it for the scheduled maintenance to be done on Thursday. I received a call from service Wednesday afternoon and my service was already completed. However, the techs found that I needed a new water pump. They completed the water pump install and the truck was ready Thursday afternoon. Best customer service from a toyota dealership in southern Alabama.

Got there a little after 7am for an oil change and tire rotation. Andrea Nichols got my vehicle in right away. She took the time to answer my questions along with printing off a copy of my trucks service record. They had me done in 35 to 40 minutes. Andrea was very courteous and helpful. First time bringing in my 2017 Tacoma to Eastern Shore Toyota for service. I will be returning again....thanks for an overall great experience!

Great experience from start to finish. Joey Rillo (salesman) did an awesome job. Thank you Joey.

I'm still working with Sales person Josh and Finance, Clayton. It's be a long process.

Service Center is the worse. I’ve tried this place twice. I wouldn’t bring your car here for anything out of warranty. We had a fuel pump go out. They told us it would be six months back order. They didn’t look elsewhere. I found a fuel pump across the bay at another Toyota Dealer. Eastern shore did not have a single person they could send over to pick the part up. I had to take off, buy the fuel pump from dealership A, drive across the bay and deliver the part to Eastern Shore. Horrible service. I ... Read More

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Google - Oct 9, 2024

Service Center is the worse. I’ve tried this place twice. I wouldn’t bring your car here for anything out of warranty. We had a fuel pump go out. They told us it would be six months back order. They didn’t look elsewhere. I found a fuel pump across the bay at another Toyota Dealer. Eastern shore did not have a single person they could send over to pick the part up. I had to take off, buy the fuel pump from dealership A, drive across the bay and deliver the part to Eastern Shore. Horrible service. I will never buy a car from you guys.

From the first call to the sale, James, Joel and the staff were exceptional, understanding, knowledgeable. High praise to each of you!!!

Wes was our salesman and did a wonderful job, taking his time with us without high pressure.

This dealership has always been the best experience and operates in the utmost excellence! We have purchased from this dealership multiple times and will always go back to them first when we are in the market. Joel, the manager, was the most helpful and understanding in our situation and worked with us for a fair resolve of our concerns. Nick was our tech expert and educated us on all things tech with the car and he had other clients as we were not even his clients. His willingness to help was a major plus too as you could tell this ... Read More

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Google - Oct 7, 2024

This dealership has always been the best experience and operates in the utmost excellence! We have purchased from this dealership multiple times and will always go back to them first when we are in the market. Joel, the manager, was the most helpful and understanding in our situation and worked with us for a fair resolve of our concerns. Nick was our tech expert and educated us on all things tech with the car and he had other clients as we were not even his clients. His willingness to help was a major plus too as you could tell this was a team effort to take care of our concerns. Rob was our salesperson and his attentiveness and continued awareness and communication made it much more pleasant of an experience. The cafe in the dealership is also a HUGE plus! Thank you Eastern Shore Toyota! As always, you delivered in excellence.

Absolutely my best car buying experience every in life! Super clean and nice environment and awesome staff with great service. Sales person Mr. Edward Reese was awesome helping with my purpose.

Thankfully made a deal on 2 used Toyotas with Amanda B. in the same day. Happy with the fair negotiations, excellent selection of vehicles and the food at their cafe was good too.

I had a great experience with my salesperson, Amanda Bosarge. She assisted me with several scenarios and when I changed model to a Camry late in the process she handled it in stride. The dealership was very nice and clean and the cantina makes a mean Rueben sandwich!!! Everyone was very knowledgeable and helpful. I would buy from Amanda again in a heartbeat.

Service was great. They we're very quick and took great care of us.

always pleasant to deal with..not high pressure..have been dealing with EASTERN SHORE since they opened 16 years ago..will continue to do so..thanks

We recently just bought a Rav4 from Eastern Shore Toyota. Murf, our salesman, was absolutely amazing through the whole process. He stayed late while we made the deal and helped us find the perfect vehicle for our family. My family has bought several vehicles from eastern shore Toyota and we always love working with them!!

I am extremely happy with my new car purchase at Eastern Shore Toyota. My salesperson, Amanda Bosarge was awesome. She was extremely thorough in showing me all of the bells and whistles of my new ride. She is also very knowledgeable about Toyotas. The dealership is very nice and clean. Everyone there was helpful. Go see Amanda for your next new car!

My wife was very happy with the help from Ed Reese and Clayton from finance. Thanks fellas. Now I don’t have to sleep with a black eye, just kidding lol

My husband and I use them for our vehicle services. Billy is the best in the service department. Mac is our favorite VIP guy. These guys are wonderful.

If you're buying a car, try to talk to Amanda Bosarge if you can. Seriously one of the best car buying experiences I've ever encountered. Drove from houston to alabama and back to buy a car from this dealership, and she made everything as smooth as possible. Cannot recommend her enough, and would drive all the way back again if I ever need another car in the future.

Wonderful experience, very professional and friendly. Got us in and out in a timely manner. Thank you for an amazing experience.

If you need a car this is the place to go. Travis was awesome and got all of or needs met.

I recently moved to the area from Atlanta and will say I have never experienced better customer service any where in my life. I felt like I was a guest at the 4 seasons. The staff here is so friendly and supportive. Jerimiah is the guy you need to talk to - he is so knowledgeable and friendly. This is the only place I will let service my car!

Sandy, our salesman in used cars was great. He was honest, straightforward and very helpful. It was nice to have a pleasant sales experience at a car dealership.

It really sucks that I drive from Mobile Alabama across the bay to look at purchasing a truck and they will not even show me the truck until they get all of my information. Guess I'll keep my business in Mobile!

Leslie Brown exceeded our expectations in finding the perfect car for us. She was incredibly attentive and worked diligently to ensure we got exactly what we wanted. Her professionalism, knowledge, and care made the whole process smooth and enjoyable. We highly recommend her to anyone looking for an outstanding car-buying experience!

Frank was clear and direct, and most importantly, followed through after the sale with what he promised to do. He's a perfect combination of professional and personal. One of the better car buying experiences I have ever had. Also, simply being inside the Eastern Shore Toyota showroom is a pleasant experience. Check out the café - you won't regret it.

Chase and Monty were very helpful in putting our lengthy deal together. Both were very professional and worked diligently to ensure we were happy. Highly recommend this dealership.

It was a pleasure buying from Eastern Shore Toyota. John Murphy, our salesman, did a great job answering our questions and seeing that everything with our purchase went smoothly.

We had an amazing experience at Eastern Shore Toyota! I would recommend this business to anyone specifically our salesman Joey Rillo. He showed a true kindness and compassion which may sound unusual with purchasing a car, but for our situation it was important. Thank you so much Joey!

Very helpful and friendly

Everyone was very caring and made my car buying experience less stressful than they always are. I tend to keep my cars for a long time and when it is time to buy a new one I dread it like pulling teeth. Buy my sales lady Shawn Scurry was helpful and nice and worked to get me exactly what I wanted. I had at lease 6 possibly 7 Toyota's in my lifetime. You can't go wrong with one.

We purchased 3 brand new vehicles from Eastern Shore Toyota.. one of which was a 2011 Tundra. We routinely took our vehicle to Eastern Shore for maintenance as instructed . We had some engine issues recently and reached out to the dealership for help with the unlimited lifetime warranty and now they claim they didn’t offer it on new vehicles in 2011…only pre owned vehicles. Buyers beware of this dealership. We have been loyal to them for 13 years and they have lied and done us dirty. They don’t expect folks to keep their vehicles for over 13+ years so they are banking ... Read More

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Google - Sep 20, 2024

We purchased 3 brand new vehicles from Eastern Shore Toyota.. one of which was a 2011 Tundra. We routinely took our vehicle to Eastern Shore for maintenance as instructed . We had some engine issues recently and reached out to the dealership for help with the unlimited lifetime warranty and now they claim they didn’t offer it on new vehicles in 2011…only pre owned vehicles. Buyers beware of this dealership. We have been loyal to them for 13 years and they have lied and done us dirty. They don’t expect folks to keep their vehicles for over 13+ years so they are banking their sales based on this warranty. All I can suggest is hold on to your original sales paperwork and before you leave that dealership, make sure your warranty paperwork is included.

Reese was great, and I got a great deal on a great SUV, with a great warranty. Highly recommend.

Beware, They Will Trick You!!! I had a highly frustrating experience with this dealership. They offered me decent trade-in value for my vehicle. When they didn’t have the car I wanted in stock, I was asked to put down a $1,000 deposit, which I did. They then offered me an auto loan with a high APR through their Toyota finance. When my car finally arrived, their website advertised a $1,000 discount, but the sales manager refused to honor it and threatened that I would lose my $1,000 deposit if I didn’t accept the original deal. The situation only worsened from there. ... Read More

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Google - Sep 14, 2024

Beware, They Will Trick You!!! I had a highly frustrating experience with this dealership. They offered me decent trade-in value for my vehicle. When they didn’t have the car I wanted in stock, I was asked to put down a $1,000 deposit, which I did. They then offered me an auto loan with a high APR through their Toyota finance. When my car finally arrived, their website advertised a $1,000 discount, but the sales manager refused to honor it and threatened that I would lose my $1,000 deposit if I didn’t accept the original deal. The situation only worsened from there. No one was available to deliver my new car, so I had to request the keys myself. There was no walkthrough or explanation of the car features, and the car was dirty on the outside. After handing over the check, it was as if they completely ignored my presence.!! I have shared these issues with both Toyota and the dealership but received no response. Proceed with caution if considering this dealership.!!

If my sales consultant wasn't great I would have left a one star review... long story short, I did not purchase a vehicle here and likely won't return for any sort of sales or service as an avid fan of Toyota whom lives nearby and has leased/purchased 10+ Toyotas in the last 12 years. I am so sad I won't have a good relationship with my nearest Toyota Dealership since relocating to AL like I had previously... clearly not all Dealerships are created equal. Facility - The facility is one of the nicer Toyota's I have seen, ... Read More

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Google - Sep 13, 2024

If my sales consultant wasn't great I would have left a one star review... long story short, I did not purchase a vehicle here and likely won't return for any sort of sales or service as an avid fan of Toyota whom lives nearby and has leased/purchased 10+ Toyotas in the last 12 years. I am so sad I won't have a good relationship with my nearest Toyota Dealership since relocating to AL like I had previously... clearly not all Dealerships are created equal. Facility - The facility is one of the nicer Toyota's I have seen, it definitely checks the boxes for "frills". Sales Staff - I had a great experience with the sales staff members I encountered, they were friendly and eager to help. Admittedly I feel bad for them as their end to end knowledge of sales process and inner workings of the dealership is most likely intentionally fostered by management. Sales Management - The 80's called and said they wanted their typical car salesman experience back, Eastern Shore declined the request and put their own spin on it. What does that even mean you ask? I'm talking about high pressure sales, bait & switch tactics, evading questions, and all the fun things you'd expect of the "car salesman stereotype" with a smile on their face. Essentially they want to get you in the door and sell you what most benefits them as quickly as possible to maximize profit. It's really sad to see this in a modern day dealership and fails to foster customer relationships that generate repeat business and referrals. Finance - I witnessed my sales person doing tasks a finance manager is typically responsible for first of all. Additionally, they are extremely understaffed and fail to set appointments with customers for vehicle delivery to help manage the influx of customers. They have zero respect for the customers time. The first night I was there the finance manage left after I'd been asked to wait for them and didn't even take a minute or two to communicate that and/or next steps. I was shocked as there were multiple other customers on the sales floor still and the dealerships closing hours were 30+mins away still. Vehicles/Pricing/Negotiation - Yes, it is true that the $ amount of markup on a new vehicle is minimal and that larger dealerships like Eastern Shore make money on manufacturer volume bonuses. However I observed a number of tactics centering around profit here that gave me serious pause due to lack of transparency. I will list them below and make what you will of them: -- Payment #'s - They presented #'s on the wrong truck, intentional or not... They also tried to present me numbers at full list vs sales price from their website which is quite literally illegal. - Added Accessories - They add these before putting the vehicle on the lot and add them to the window sticker. This isn't entirely unusual for a dealership to do but frankly the amount is so excessive it's skewing your vehicles value and may effect your financing/LTV. -Adding Service Contracts - They add these to the sticker and/or tell you "all of our vehicles come with this". What they don't tell you is that you are paying $699 for it potentially without your knowledge. Most of the vehicles in Toyota's line up run a full synthetic oil and only need oil changes 10k/12months. ToyotaCare from the manufacturer covers 2yrs/25k which means you're essentially paying $699 for two oil changes and 4 tire rotations.... this is NOT inclusive of anything extra they will offer you in the finance office. - Vehicle Appraisal - They used where they took my vehicle around back to prevent me from leaving the dealership when I wanted to. Separate from that they will hold money here, tell you it needs $x of reconditioning, and that technically that's the real amount their giving you. Absolutely hilarious, they do the detailing, repairs, etc. in house. I'd encourage you do look up how much an hour they pay their detailers and service techs and do the math as well as researching your vehicles value thoroughly and understanding what you'd like and reasonably why.

Sales team okay not bad. Service department will absolutely let you down. I've had four bad experiences back to back services from them. They are extremely slow, hit or miss if they send you the detailed service report that they are supposed to send out to you, or returning my vehicle with critical items undone according to the service report that I received later. This dealership released my vehicle to me with critical brake level listed on all four positions. The only response i've gotten is, we're sorry that shouldn't have happened.

Purchased a Hyundai Santa Fe from them. Leaving the lot I noticed the sound system didn’t work. Took it back in to have it looked at. They can’t work on Hyundai so they sent me to the Hyundai dealer next door. Turns out they sold me the car but didn’t disclose that all the speakers had been switched out and it was missing an amplifier. Also my key fob was never programmed. So $180 to find out I now have to go to a car audio place to have them install an amplifier…

I am continuously being contacted by Toyota Eastern Shore after I told them twice not to contact me. I had a bad experience and felt I was being manipulated by sales and finance. They are still contacting me to buy a car after I made it clear I did not want to work with them

Brought the car in for scheduled maintenance via purchase agreement. Eastern shore toyota claimed they did a tire rotation...did not do it. Claimed there was a recall fix...did not do that either. Cannot tell if they did anything else because I wasn't sure about what my filters looked like before hand, so unsure if they even changed my oil but after a week my car says I need to take it to a dealer. AVOID THIS PLACE AT ALL COST!

No problems with toyota, I think they're a great brand, but Richie totally ruined the experience. Very condescending all around and did not seem to value our business. Again, nothing wrong with toyota, but the sales staff left a lot to be desired.

It is horrible that every time I come here I have to wait 15 to 30 minutes before even talking to someone to get my car checked in. It doesn't matter about the appointment time because you still have to wait and then wait another 1:30 to 2hours for them to finish your car. Workers standing around running their mouth instead of doing their damn job. If they work then people would not have to wait so long. 😡😡😡

Service department is shady, won’t even replace a battery we got from them under warranty. Watch out when dealing with this dealership

Credit department is not transparent and somewhat deceitful. They added 3000$ to my first time car buyer son "to get a great rate" but never told him what they did. I caught it stopped deal paid cash. Sales folks good to work with just pay cash or have pre-approval in your pocket.

+20% interest on a used vehicle marked up $3k with a paint repair plan I can't even use is a WILD concept of "Customer Sevice" for a first time buyer. A bought lesson from a dealership I'll never come back to. Thanks Frank and the rest of EST.

Such an unpleasant experience at Eastern Shore Toyota! My family and I have purchased three Toyotas over 2 decades, Toyotas are well built and last forever. So I’m in my mid 30s and I have anxiously waited to purchase a Toyota SUV. I’ve been waiting for the next generation 4Runner and Land Cruiser for many many years. So I was excited to take a look at the Land Cruiser. When my mother and I arrived at the dealership, I immediately went to look at a Land Cruiser. The Land Cruiser was the perfect fit for me and what I’... Read More

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Google - Jun 30, 2024

Such an unpleasant experience at Eastern Shore Toyota! My family and I have purchased three Toyotas over 2 decades, Toyotas are well built and last forever. So I’m in my mid 30s and I have anxiously waited to purchase a Toyota SUV. I’ve been waiting for the next generation 4Runner and Land Cruiser for many many years. So I was excited to take a look at the Land Cruiser. When my mother and I arrived at the dealership, I immediately went to look at a Land Cruiser. The Land Cruiser was the perfect fit for me and what I’ve financially saved/invested for over a decade, all while driving my 2009 tC. So a sales woman came up to me and rudely asked “Are you interested in any vehicles?” Never introducing herself or asking for my name. I politely stated “yes I’d be interested in test driving the Land Cruiser”. She walked outside to get the vehicle number and keys. She then asked me “Are you seriously interested in purchasing a Land Cruiser? It’s $100k. Are you sure you can afford it?” My personal rule is, I dont do business with those that can’t show respect. So I kindly replied “No need for a test drive” and kindly walked back to my vehicle and left the dealership. The salesperson profiled me as a young man that couldn’t afford the vehicle. Just because I’m driving a 15 year old Scion tC and there with my mother doesn’t mean I cannot afford that vehicle. Had I shown up in my 2005 Honda S2000, I believe I would have been treated much differently. I was a serious customer but not serious enough to do business where customers are profiled by their age or appearance. Every potential customer should be treated with respect. This is the last time we do business at Eastern Shore Toyota.

Their word is no

This dealership told me my radiator and engine was completely done and then tried to sell me a new car as I was stuck in AL. at the time. I got my car back home, guy changed the water pump, oil and fluids, and I was back up and running. I would not trust this dealership with doing right by people, maybe if they know you, but I definitely wouldn't recommend them. The waiting area and food court was nice though.

A challenging experience. I called to make an appointment 2 days ahead of time with a salesman named Richie. I gave him the specific VIN number of the vehicle I wanted to look at. My wife and I drove from Pensacola on a Friday afternoon to be at the dealership at 6:00 pm. With traffic it took 50 minutes. I was so sure that we were going to purchase the truck, that we had both sets of keys for our trade in. When we arrived at the dealership and asked for Richie, the receptionist was friendly. A couple of minutes later Richie came ... Read More

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Google - Jun 18, 2024

A challenging experience. I called to make an appointment 2 days ahead of time with a salesman named Richie. I gave him the specific VIN number of the vehicle I wanted to look at. My wife and I drove from Pensacola on a Friday afternoon to be at the dealership at 6:00 pm. With traffic it took 50 minutes. I was so sure that we were going to purchase the truck, that we had both sets of keys for our trade in. When we arrived at the dealership and asked for Richie, the receptionist was friendly. A couple of minutes later Richie came out to greet us. We let him know that we had an appointment with him and reminded him of the vehicle we were interested in. We waited a few more minutes, and he came out to tell us that the General Manager had driven the vehicle home that we had made an appointment to see. I asked him to call and see if he could bring it back. We were seriously going to purchase that vehicle. Richie said it was the General Manager and he could do whatever he wanted. This disregard for our appointment and the inconvenience it caused us was strike one! Richie asked us if we wanted to see other "Like vehicles". So we went for a walk. We told him that we had test driven a similar vehicle that had a different package, but still a Platinum model. Richie adamantly said that Toyota did NOT make the vehicle I had test-driven. I showed him the VIN number with all of the details from a Pensacola Dealer. A short time later, he corrected himself that Toyota in fact does make the model truck I had test driven. This initial misinformation and his subsequent correction was strike two! We requested Richie to work up some numbers on the vehicle we made the appointment to see. It seemed like eternity getting a sales offer. By this time we were ready to get the heck out of there. The delay in receiving the sales offer and the waste of our time was strike three! Buying a vehicle is stressful enough without all the extra drama. We would have been driving a new Toyota from Eastern Shore Toyota had the vehicle been there for our appointment.

DO NOT BUY A USED CAR FROM HERE! all they want is your money. I have dealt with the repercussions from buying a car from them for 3 years now.

Very disappointed with this dealership and I will never buy anything from them again. They lord to you at every opportunity they get. They took owner 6 hours to do our paperwork then we had to come back the next day after 5 pm to receive the vehicle because they first locked the keys and no one could get them until the next day but they also promised to detail the vehicle. This was not done and had to wait for this to be completed…The next issue was after spending $40k on a vehicle they were trying to sell us another $60... Read More

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Google - May 31, 2024

Very disappointed with this dealership and I will never buy anything from them again. They lord to you at every opportunity they get. They took owner 6 hours to do our paperwork then we had to come back the next day after 5 pm to receive the vehicle because they first locked the keys and no one could get them until the next day but they also promised to detail the vehicle. This was not done and had to wait for this to be completed…The next issue was after spending $40k on a vehicle they were trying to sell us another $60k vehicle the next day. We arrived at the time we were asked to and the vehicle isn’t even there!!!! They completely wasted our time and tried to get us to buy the 2nd vehicle without even seeing it!!! They also lied about the payments that were originally quoted to us and yes they saw our entire credit/income etc because we had just bought a vehicle the previous day!! These people are crooks and I refuse to buy the second vehicle now, I will be going to another dealership to purchase it. I would not recommend this place to my worst enemy!!! Run from here!!! You can’t even get a manager to contact you also, rediculous awful con artist is all you will find here runnnnnn!!!!! Toyota corporation should really investigate this location. Also will be filing a complaint with corporate and the better business bureau!!

Worst experience buying a car ever. Terrible and dishonest customer service. Can't get a hold of anyone or get any help with anything that I've needed.

It is a difficult decision to buy a car from this dealership as the latest service rendered not only does not match their much touted promises but having sent a letter to the GM and not receiving a timely reply makes it worse. On top of all I discovered that the tires that I purchased from them in 2021 have dry rot. The GM’s suggestion? Take it up with the tire manufacturer. An honest complaint , according to Forbes statistics influences 9 buyers for better or worse. The average car sells for 50,000, you do the math.

Ride and disrespectful

WORST experience I have ever had trying to buy a new vehicle. I came prepared to purchase a new 2024 Toyota RAV4. Left the dealership completely disappointed. I will NOT be purchasing from this dealership.

On Monday 4/29/24 I was attempting to purchase a 2024 Toyota Tacoma from Eastern Shore Toyota and completed the On-Line Paperwork including putting up a $1000 Deposit on my Credit Card. I then asked for a couple of minor add-ons like the Center Console Safe and the Monitor Screen Protector. However, I did not hear anything back from my Salesman until Friday Evening on 5/03/24 as apparently he had injury and then sends me a Text and asks when I would like to pick up my Truck. Well since I did not hear anything back from them for almost a week I assumed the ... Read More

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Google - May 11, 2024

On Monday 4/29/24 I was attempting to purchase a 2024 Toyota Tacoma from Eastern Shore Toyota and completed the On-Line Paperwork including putting up a $1000 Deposit on my Credit Card. I then asked for a couple of minor add-ons like the Center Console Safe and the Monitor Screen Protector. However, I did not hear anything back from my Salesman until Friday Evening on 5/03/24 as apparently he had injury and then sends me a Text and asks when I would like to pick up my Truck. Well since I did not hear anything back from them for almost a week I assumed the deal was dead or they sold the Truck already so I made other arrangements and found another vehicle at a different Dealership. As multi-Toyota Vehicle Owner I would have expected a little better Customer Service than this and to top things off they have NOT returned my $1000 Deposit for some reason even though their Salesman went silent for a week without a single word about any deal. I WOULD NOT RECOMMEND THIS DEALERSHIP IF YOU ARE IN THE MARKET FOR A TOYOTA. THEY RIPPED ME OFF FOR $1,000 when it was their fault. I Love Toyota's but have NEVER been treated like this.

Was really impressed with the process until the registration process for FL. Our temp tag was only for around 20 days, the week of expiration EST still had the paperwork. They said that Escambia county would contact when they had the paperwork. We were told that for out of state, “sometimes it takes 20 days to get the paperwork from Toyota”, well then give people a longer issue on the temp tag. We are sitting at Thursday and our tag expires tomorrow. No contact from FL and that puts us at Friday (5/10) our tags expire. Then Escambia, that particular department, only is ... Read More

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Google - May 9, 2024

Was really impressed with the process until the registration process for FL. Our temp tag was only for around 20 days, the week of expiration EST still had the paperwork. They said that Escambia county would contact when they had the paperwork. We were told that for out of state, “sometimes it takes 20 days to get the paperwork from Toyota”, well then give people a longer issue on the temp tag. We are sitting at Thursday and our tag expires tomorrow. No contact from FL and that puts us at Friday (5/10) our tags expire. Then Escambia, that particular department, only is open certain times and they say it’s better to have an appointment, we have to do this in one day, which we checked and no appointments are available. The out of state title person said to just tell the cops that we just bought the car if we get pulled over….I guess they are giving out legal advice now or will they pay my ticket? EST has royally screwed us over with this. **Update** The registration came to FL with two names on the title, not one like all the other paperwork had, including the AL temp plate. We specifically left off my name from registration because it is harder to get things done with two names, even if it says “and/or”. Escambia County is helping us out, so kudos to them for helping. Everything up to registration was great, registration from EST to FL is a nightmare. If you live in AL use this place, we will be going to Destin and try that dealership from now on.

Be real careful with the extended warranties they sale. They tell you you can go to any toyota but that's not completely true. Your might think twice if you purchase the Auto Butler paint protection and you live over 30 minutes away from them. Seems you have to go to the dealership you purchased that product from and it's a 2-5 hour service. Hard to sit around for that long. Used Car Salesmen are Still Alive and Well!! As bad as Military Recruiters!!!

Wouldn’t recommend shopping here. Had me drive an hour and a half just to tell me they won’t honor the price listed on their website.

Never again! We bought a Tacoma here on February 3 and the salesman didn't give us a temporary tag (Yes, we asked) like we should have received because we're not in state. Because it took almost 30 days for them to send the information over to Santa Rosa County (after we called and spoke to someone) we had to purchase a temp tag from our local tax collector. None the less, we decided to purchase another Tacoma on March 12. Luckily, this time the saleman gave us a temp tag. However, now it's been 42 days, we've had to purchase ... Read More

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Google - Apr 23, 2024

Never again! We bought a Tacoma here on February 3 and the salesman didn't give us a temporary tag (Yes, we asked) like we should have received because we're not in state. Because it took almost 30 days for them to send the information over to Santa Rosa County (after we called and spoke to someone) we had to purchase a temp tag from our local tax collector. None the less, we decided to purchase another Tacoma on March 12. Luckily, this time the saleman gave us a temp tag. However, now it's been 42 days, we've had to purchase yet another temp tag from our local tax collector and they still haven't received the paperwork so we can register the vehicle. NOW, on top of that, we traded in a vehicle on the second purchase and my husband just received a "Notice of Order of Suspension & Final Order" from FLHSMV that his license will be suspended in 2 weeks if we don't fill out a form stating the vehicle has been sold and get it back to them for 10 day processing. And don't even try calling the manager. My husband and I both called the dealership several times, only to get sent to voicemail (because they don't want you to have to wait on the line) and when we finally got someone on the phone to try to speak to the manager, we got his voicemail with no return call. NEVER AGAIN! **The day I received the response from the dealer concerning my review, I emailed the gentleman so that he could contact me and I haven't seen a response. NO follow-through. I guess customer service isn't top on their list.

I purchased a used car from them - points for the flexibility in making offers and I felt like I got a good price. However, on the back end, several problems: 1) I asked if they had inflated the spare tire and was told "of course." I got a flat tire 4-5 days later and the spare tire was completely flat. 2) I indicated that I would be driving north and asked about having freeze-resistant wiper fluid. I was assured that they put such fluid in as a matter of course. During the first cold snap, the fluid froze. 3) The ... Read More

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Google - Apr 8, 2024

I purchased a used car from them - points for the flexibility in making offers and I felt like I got a good price. However, on the back end, several problems: 1) I asked if they had inflated the spare tire and was told "of course." I got a flat tire 4-5 days later and the spare tire was completely flat. 2) I indicated that I would be driving north and asked about having freeze-resistant wiper fluid. I was assured that they put such fluid in as a matter of course. During the first cold snap, the fluid froze. 3) The dealer did not issue correct temp tags. The person I spoke with at the dealership about correcting it was excellent and they got everything to me in a speedy fashion once contacted, however. 4) I sent in a comment iterating the above and, other than the auto-generated email, got nothing. I emailed the manager directly asking for follow-up and heard nothing. They were friendly and all, but the lack of attention to detail is a huge problem and I can't recommend them as a dealer. EDIT: I contacted the dealer per their reply to my review and got zero reply. I'm somehow not surprised.

Slow slow service , sales & everything !!! Never have seen such a slow boat

Was texted to come in for a higher offer trade-in due to a need of used cars there and decided to see what was offered and a possibility of getting a different vehicle. I was asked the time that I would be able to meet around and a time was set, I arrived and there was difficulty on finding the appointment, but was eventually told to sit down and that someone would be with me. I waited for more then 30 minutes and no one showed. Ended up eventually leaving for a lack of care on the customer's time.

If I could give Negative Stars, I would. I just wanna say that Toyota cars….i found, a good product. The people who run the dealership, ALL departments, including but not limited to, management, thee worst. I brought my car in, March 9th,2024 to have my car looked at, JUST looked at, I felt like it was idling funny. (I’m not embarrassed to say I don’t know cars) the service guy said it would take an hour to run test. Turned into 4 hours. Guy said he’d get an update for me, went back there, came back and ... Read More

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Google - Mar 23, 2024

If I could give Negative Stars, I would. I just wanna say that Toyota cars….i found, a good product. The people who run the dealership, ALL departments, including but not limited to, management, thee worst. I brought my car in, March 9th,2024 to have my car looked at, JUST looked at, I felt like it was idling funny. (I’m not embarrassed to say I don’t know cars) the service guy said it would take an hour to run test. Turned into 4 hours. Guy said he’d get an update for me, went back there, came back and never came to get me, instead he went on to another customer. While I’m waiting, I have a salesman, tried to get me in an older car, higher payments with higher interest….um…no. So after 4hrs of my time wasted, 4hrs I missed of work, the guy comes back and says that my AC Compressor in my engine was bad, that if I didn’t fork over $2k that my car was gonna lock up and I’ll be carless. I collapsed right in-front of them. During the conversation about the amount to fix a “Fake” problem that, they have bills and mouths to feed. I get in my car, after I calmed down, turned it on, I see that my Bluetooth in the car, was switched to the radio. So I see why it took longer to get my car back. If y’all thought it was my ac compressor, everything should have remained off so you can hear for any noises. Hell, why did you touch my radio at all!!! Your there to fix cars, not jam out to peoples car radio system. I got a second opinion and turns out that the car was in top notch, I was being paranoid. When I tell you it took 2wks to calm myself, it did. Fast forward to March 19,2024, I go back to the dealership, I talk to a manager. I tell him EVERYTHING that transpired that day and my concerns. I didn’t feel comfortable driving that car any longer. He said he’d be back in 5mins…turned into 25mins, he comes back with a single piece of paper saying…..I had a warranty that would have covered it for……FREE…!!!! As soon as I got to the exit doors, I got on the phone with corporate (1st time I ever called a corporate office) she sounded understanding but sadly no one got back with me. I told them that, I don’t trust that they didn’t set my car up to breakdown in a month. Especially what was said to me. Understand that in this economy, I care who gets my money, how much, what my hard earned money gets me. I since traded my car….at Toyotas Competition. I’ve gotten out of the Toyota contract, and I’m so glad that I did. I’m a server, and my regular came in yesterday (march, 22,2024) highly upset because toyota tried to get him to pay an extra $300, so the salesman can pocket it monthly. Maybe it’s just this location but either way, it was enough for me to walk out and go to a different company all together even if it meant I payed more just to get out of the contract, that’s how bad it was. BUYERS BEWARE!

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPT. THE PHILIPPINE GUY IS THE WORST PERSON WE HAVE EVER HAD TO TALK TO!!! We are driving our 10th Toyota vehicle from lots of different Toyota Dealerships in Alabama and NEVER BEEN TREATED LIKE WE WERE TODAY IN SERVICE DEPT!!!😡😡😡😡

If I could give a zero , I would . Eastern Toyota is the worst dealership I have ever experienced . I have owed several Toyota cars and trucks over the last 25 years . The sales person Frank is the worst. He is very untruthful , condescending and rude, I have ever experienced. We waited close to 3 hours for finance . I would recommend going to another dealership!

Stay away from a salesman named Connor. Made an appointment to meet with him for a car. Drove 5 hours to see a car just for it to have been sold that morning. Connor had to “leave for emergency’s” which i’m guess related to the fact that he sold the car that morning and had no more business there. Awful communication and awful customer service.

Just needed to cancel the GAP protection on a vehicle we bought 3 years ago. Finance managers don't want to talk to you in person. Finally got a Sales Manager and it takes forever. They don't get in a hurry to help when it doesn't benefit them.

I took my car to get a oil change and replace Air filter when I got home I checked see if they did the work what I paid for them to do . old oil is still in my car , old Air filter still in my car.you need to check your car before you leave.

Scam artist and lied straight to my face I work hard for my money to have someone take advantage of us. Will never recommend. They gave me half of what my trade in was worth bc mark lehman said the car fax was the worst he's ever seen. They told us they would never be able to sell the trade in bc of of that . I see why they were highfiving in the office now. They were exited about scaming us. But now they are selling the trade in for over 2 time what they gave us. That's why ... Read More

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Google - Mar 5, 2024

Scam artist and lied straight to my face I work hard for my money to have someone take advantage of us. Will never recommend. They gave me half of what my trade in was worth bc mark lehman said the car fax was the worst he's ever seen. They told us they would never be able to sell the trade in bc of of that . I see why they were highfiving in the office now. They were exited about scaming us. But now they are selling the trade in for over 2 time what they gave us. That's why car salesmen get a bad rep

Don't go here if you are trying to do a trade-in, they do not pay top dollar for used cars, I had a really bad experience I came here couple of days ago trying to trade in my tacoma for a corolla they offered me 24k at first as i didn't agree the salesman went to talk to the manager and they agreed to pay how much my truck is worth 28k but they were really trying. to get me and selling me a corolla L BASE model for almost 35K they were just tricking the numbers to ... Read More

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Google - Mar 4, 2024

Don't go here if you are trying to do a trade-in, they do not pay top dollar for used cars, I had a really bad experience I came here couple of days ago trying to trade in my tacoma for a corolla they offered me 24k at first as i didn't agree the salesman went to talk to the manager and they agreed to pay how much my truck is worth 28k but they were really trying. to get me and selling me a corolla L BASE model for almost 35K they were just tricking the numbers to make me fall for it so if you guys ever go read everything OPEN YOUR EYES don’t feel pressured cause thats what they do best, like you thing I am that dum to pay 35k for a corolla base model also in that 35k the interest wasn’t included, imagine paying nearly $700 monthly for a corolla💀💀💀💀Do better next time.

Was at dealership to look for luxury SUV. Walked around and went inside lobby and could not get a sales associate to help with pricing. Ended up going next door to competitors lot and was greeted. Left dealer with new car few hours later. The car market needs to go back to commission sales and that will ensure sales depth has drive to sell cars.

Worst service experience on the Gulf Coast. Brought my Camry in for routine maint., including brakes and rotors. My rotors were resurfaced due to grinding and because my advisor told me they were still good, just needed resurfacing. The only update I got on my vehicle (after approving $1200 of work) was when my vehicle was done being worked on... AFTER I was already home over an hour away with my Camry. I had to physically go to the dealership to find out what was going on with it and another advisor said my car had been done for a while ... Read More

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Google - Feb 28, 2024

Worst service experience on the Gulf Coast. Brought my Camry in for routine maint., including brakes and rotors. My rotors were resurfaced due to grinding and because my advisor told me they were still good, just needed resurfacing. The only update I got on my vehicle (after approving $1200 of work) was when my vehicle was done being worked on... AFTER I was already home over an hour away with my Camry. I had to physically go to the dealership to find out what was going on with it and another advisor said my car had been done for a while and I should have been called. Once I was home with my Camry, the rotors were still grinding. I brought it back, service advisor said they needed to resurface them again. The advisor said they resurfaced them 4 times to get them "right". They weren't. They were still grinding. I told the advisor and he quoted me $112 to have the rotor replaced, even though I paid to have them resurfaced because he and his technician said they were good to be resurfaced. I called 3 times to speak to a service manager, never heard back. Absolutely ridiculous. 10/10 do not recommend.

I had a oil change appointment at 11:00 am, my van did not get done until after 2:00 pm, so three hours for a oil change ? never again.

I would like to update my review. I wrote this initial review while on the way to pick up the 2024 RAV4. The feedback about Richie still stands. "Excellent sales experience with Richie. Sales experience was great, lots of helpful communication and easy to collaborate on a solid purchase (5 star for sales)". I want to add how absolutely terrible our pick up, customer service, and financial experience was. I will never buy from Eastern Shore Toyota again. I preordered weather mats and I tried to streamline as much as I could in advance of arrival so as to not ... Read More

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Google - Feb 17, 2024

I would like to update my review. I wrote this initial review while on the way to pick up the 2024 RAV4. The feedback about Richie still stands. "Excellent sales experience with Richie. Sales experience was great, lots of helpful communication and easy to collaborate on a solid purchase (5 star for sales)". I want to add how absolutely terrible our pick up, customer service, and financial experience was. I will never buy from Eastern Shore Toyota again. I preordered weather mats and I tried to streamline as much as I could in advance of arrival so as to not waste more hours in a loud dealership. Mats weren't ordered. We could not see Richie as he was with another customer. We were instructed to walk to the parts department for the chance of making a weather mat purchase on the spot. Fortunately, mats were in stock. We went to get in line to pay for them. We then took them to our brand new car to install them ourselves. We found our brand new car dirty. Trash was in it. Not vacuumed and dirty. It had not been prepped for our pick up (despite advance communication about our arrival--days in advance). The person that helped us the most was the sweet young female greeter. She ran to find scissors to cut open the weather mat boxes. She helped us unpack. At some point, one of the senior managers was made aware and he came to help. We were fuming. I do not mind helping myself or doing work. However, we had just purchased a BRAND NEW CAR. I would think they would bend over backwards to show their appreciation. Instead, the experience was that once they got our money, they didn't care about any additional customer service. We were a number and a check. They offered one free cleaning. Separately, our finance experience was horrible. The man we signed paperwork did not make eye contact as we began. He explained various options and literally just said, "etc, etc, etc". He had zero interest in us until he tried to sell us on an add-on warranty package that clearly he profited from, if sold. When we declined, he spoke to us like we were idiots for turning it down. It was the most insulting experience. My husband just bought a car from Moyer Ford Dealership in Foley. It was the most straightforward, quick, quiet, and knowledgeable experience. It was literally the opposite experience from Eastern Shore Toyota. They treated us with what I consider quality customer service. It was a fair price. We were finished in less than an hour. I would not recommend working with Eastern Shore Toyota unless you want to waste hours and hours of time in a loud dealership; with poor customer service; and with disrespectful financial staff. Horrible purchase experience.

Worst experience trying to buy a car I have ever had. Asked three different salesmen to run numbers to compare to the pre-approval we already had in hand. All they were worried about was the incorrect quote for a trade in THEY quoted even after I asked for numbers after finding out it was going to be a lower amount than promised. Luckily we were able to head down the road to the next Toyota dealer who gladly helped us with in house financing of our new 2024 Toyota. The salesman at the Easter Shore location are terrible. Their showroom might ... Read More

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Google - Feb 8, 2024

Worst experience trying to buy a car I have ever had. Asked three different salesmen to run numbers to compare to the pre-approval we already had in hand. All they were worried about was the incorrect quote for a trade in THEY quoted even after I asked for numbers after finding out it was going to be a lower amount than promised. Luckily we were able to head down the road to the next Toyota dealer who gladly helped us with in house financing of our new 2024 Toyota. The salesman at the Easter Shore location are terrible. Their showroom might be amazingly charming but the salesmen certainly don’t match the aesthetic.